Linking to EU Online Dispute Resolution Portal

From 15 February 2016, new regulations require online traders, as well as traders entering into contracts by other electronic means, to have a link to the ‘EU ODR platform’ on their website.

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

If you sell goods, services or digital content to consumers the regulations also require you to: –

  • provide the consumer with the name and contact details of a certified Alternative Dispute Resolution (ADR) provider offering services in your sector, if you find you are unable to resolve the consumer’s complaint directly with the consumer AND
  • to inform the consumer whether or not you intend to use ADR (note that traders do not have to use these services).

By way of illustration, one of the UK approved providers of ADR is The Retail Ombudsman.

There’s more guidance about this from the Department for Business, Innovation and Skills here.

Digital Nomads are not in a position to advise whether the Online Dispute Resolution requirements apply to your website or not. We’re merely bringing these requirements to your attention so you may give the matter due consideration.

Should you require assistance to make additions to your website please do get in touch.